2017 DSI Systems Catalog

SHIPMENT GUIDE DAMAGE & SHORTAGES

Customers are responsible for inspection at delivery.Damages or shortagesmust be notedondelivery receipt and acknowledgedby thedriver or thedamagedproductmust be refused at delivery. IFDAMAGE ISNOTEDONDELIVERYRECEIPT Please contact DSI within 5days of delivery for further instructions.DSI can arrange for pickupof damagedproduct and freight claimprocess at no cost todealer. IFDAMAGE ISNOTNOTEDONDELIVERYRECEIPT DSI must be notifiedwithin 10days of thedelivery. Beyond10days the customer has full responsibility for any unnoteddamage.Customer is responsible for freight cost for returns toDSI. Productmust be returnedwithin 15days of DSI invoice. NEW UNOPENED RETURNS & REFUSED SHIPMENTS Newunopened returns and refused shipments will be assessed a 15% restocking fee. Openedgoodswill not be accepted for return. QUALIFIED RETURNS All products returned toDSI must have a ReturnMerchandiseAuthorization (RMA) tobe eligible for replacement or credit. Please contact DSI Customer Servicedepartment toobtain an RMA. Items that are received at DSI that have not been issued an RMAor that do not qualify for a returnwill be held awaiting instructions fromthe customer for disposition and thendisposedof after 90days. RETURN GUIDE DIRECTV Products are leased to the consumer and adherence to returns policy is critical todealer commissions and consumer’s account status. RECEIVERS DIRECTV receivers within 90days fromthe consumer’s initial activationdate qualify for return.Dealer should leave consumer’s original access cardwith consumer’s newunit andhaveDIRECTV link card to newunit.Genie clients do not include an access card.Defective units returned toDSI shouldhave a clean (never activated) card toqualify for credit.Missing components not returnedwill be subject to charge.After 90days, consumer contactsDIRECTVat 1-800-347-3288 . DIRECTVDISHES, LNB’SANDACCESSORIES DIRECTVLNB’s and reflectors qualifywithin 90days of purchase.All other accessories qualifywithin 30 days frompurchase . EXEDE BY VIASAT Please contact Exede at https://bulkrma.wildblue.net .

SERVICE & RETURNS DSI SYSTEMS

www.dsisystemsinc.com

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