Reliant-NorthEast-Kit

NRGOverview

NRGOverview

Unit of Measurement Electric & Natural Gas

Contract Expiration Notices (CEN) Some markets require that we send a contract expiration notice prior to the customers contract expiration date. Contract expiration notices go out in:

Electric Unit of Measurement: Kilowatt Hours (kWh) The basic unit of electric energy: Equals the amount of electricity used by ten 100-watt lights left on for one hour.

• Delaware: 45 Days • Maryland: 45 Days • Illinois: 30-60 days

Natural Gas Unit(s) of Measurement Kilowatt Hours (kWh) Ccf: Equals the volume of 100 cubic feet (cf) of natural gas. Therm: Roughly equivalent to a Ccf Mcf: Equals the volume of 1000 cubic feet (cf) of natural gas.

• New York: Fixed to Variable 30 - 60 Days, if Fixed to Fixed we send 2nd notice before first bill is issued under the renewal, but not more than 10 days before the date of that bill • Ohio: 45-90 days • Pennsylvania: 2 notices required; initial notice 45-60 days prior to expiration, options notice 30 days prior to expiration. • Washington DC: 50 Days • Massachusetts: None • New Jersey: None Variable Supply Price

Fixed Vs Variable

Fixed-price Maybe you don’t like surprises in your bill each month, so you can choose to lock in your supply price for up to 24 months with one of our fixed price plans.

Variable-price Choose a variable plan with introductory pricing and no

A variable supply price is a per kWh supply price that may vary month to month based on variety of factors*, which are described in the terms of service. • Based on many different factors* • Has the ability to change each month • No early cancellation fee

cancellation fee, an option that gives you the flexibility you want.

Fixed Supply Points A fixed supply price is a per kWh supply price that will remain the same for the term of the contract. • Price will stay constant for set term • Early cancellation fees (ECFs) apply on most fixed products • Price protection • Applicable disclosure must be read when placing a customer into a fixed supply price program • Customers will receive a contract expiration notice (CEN) at the end of the fixed term and typically the new price will be variable unless the customer chooses another fixed term Early Cancellation Fee (ECF) An Early Cancellation fee is applied to a customers account when they decide to break the term of their fixed agreement or long-term contract. ECFs are stipulated in the contract/agreement (TOS) itself, and provides an incentive for the party subject to them to abide by the agreement. • Early cancellation fees apply on most fixed products. • OH no ECFs • NY – ECF capped at $100 • Most brands, have ECFs equal to $10 per month left in the fixed term at the time of cancellation *ECF will be waived in the event of a move

• Price cap of 30%month over month (25% in CT) • Prices may be higher than the utility’s supply rate

Price Cap - Explained Tips for properly explaining Price Cap:

• Explain that the price is variable but can not increase by more than 30% from the prior months’ supply price. (25% in CT)

• The price can increase every month by 30%, there is no maximum that it can increase to. • You may advise a customer to call in to enroll in another fixed plan to avoid variable, but we should not say that to avoid telling the customer about the variable How to calculate price cap: • Initial price multiplied by 1.3 gives the maximum price for the next month. • Example: 0.84 x 1.3 = 10.92 cents/kWh