Reliant-NorthEast-Kit

Supplier Billing Details • In PA it is not uncommon for customers to have more than one supplier charge on their bill. • Unlike other markets, PA accelerated switching allows customers to have multiple off cycle switches per billing period. • If the customer had 4 suppliers in the billing period they would see 4 supplier boxes

Sales Training

The Price To Compare • The “Price to Compare” is the price per kWh the utility will charge to provide energy supply if you receive default service from the utility How BillingWorks • Assure them that they will remain a customer of the utility for delivery service

• Customers still receive their bill from the utility, with electricity charges now split into supply and delivery

• NRG charges will appear on the back of their bill within 1-2 billing cycles • If a customer is currently on a Budget Billing plan, monthly budget billing amount may be adjusted as a result of enrollment with NRG